Tuesday, January 29, 2008

Jelajah Malaysia 2008 rent from TH IT again!

4 January 2008

Once again Jelajah Malaysia is successfully carried out by our customer and we are very proud to say that 2 of our technical staff has followed the team throughout the whole journey and they have earn the recognition from the customer

This year, Jelajah Malaysia is from 6 Jan 08 until 14 Jan 08 and is for a period of 9 days.

Before the event:

Request come in for the list of equipment they needed plus the 2 technical staff who have followed the team successfully last year, they are Mr. Chan Yih Farn and Mr. Azmi. Due to Yih Farn's excellent performance in his work, he has been promoted to run TH IT's technical department and hence he is too busy to be released for the event. A new staff, Faizal instead is suggested to replace YF.

The whole company is very excited about this event and we have a meeting before the event. All the relevant staff have attended the meeting. In the meeting, YF has highlighted what are the issues they faced last time and we have discussed about the possible solutions. After the meeting, Faizal is required to go through with YF a few exercises to set up the equipment with a few possible scenarios.

All the required equipment were prepared and checked before sending out to Concord Hotel, Shah Alam, where all riders are suppose to assemble and register themself.

List of equipment rented from TH IT:

Media Center: 1x high speed copier 45 ppm, 2x notebooks, 1x printer, 1x integrated wireless router.

Secretariat: 1x high speed copier 45 ppm, 2x notebooks, 1x printer, 1x integrated wireless router.

Result bus: 1x high speed copier 45 ppm

During the event:

The team starts to assemble on the 4th of January, YF and Faizal were sent there to set up the secretariat and media centre first. There they are required to standby in the hotel.

Everything went very smooth until after the 1st day's race. I received a call from Faizal saying that one of the step down transformer for the copier has burnt and hence 1 copier is not working. By then, the team was at Port Dickson. We responded quickly by quickly sending another unit to replace the faulty copier. The distance to Port Dickson is about 180 km.

So the copier's problem was solved quickly and then Faizal reported that one of the reporter could not go online with her notebook and he has quickly help her to correct her settings. Then after, of course she can go online.

After this, we did not hear from the team anymore problem.

According to our customer's feedback, both the guys have done their jobs well and they are very pleased with what we have done to make the event successful.

Official website from Jelajah Malaysia: www.jelajah.com.my

Computer, copier rental provider: TH IT RESOURCE CENTRE SDN BHD
TH IT home page: http://www.th-it.com

Saturday, January 19, 2008

Jelajah Malaysia 2007 rent from TH IT

January 2007

Entering the beginning of January 2007 marked the adventurous dates for two of TH IT’s technical staff, Yih Farn and Azmi. For they will be following the organising team for Jelajah Malaysia to round half of Peninsular Malaysia in 9 days.

Jelajah Malaysia is an international multi-stage cycling event. The event starts from Bentong, a town in the state of Pahang, moving towards East coast in a rainy season. Many international racers have participated in this event and really not many people have the chance to follow such an adventurous event in their whole life.

Here's the list of places they have cycled across:

Kuantan, Kuala Terengganu, Kota Bahru, Jeli, Gerik, Sg. Petani, Taiping, Ipoh, Kuala Kubu Bahru, Putrajaya.

The event orgnizer needed some photocopiers, notebooks and printers for the secretariat and media centre at each stop. Our technical team is suppose to reach the ending point hotel to get ready all the equipment required before the end of each race. At each stop, they were required to set up internet access facility for the media and organizer to make reports and communicate.

Our two technical staff are required to wake up very early in the morning, at about 6 am and to finish their breakfast and get ready to move to the next stop. At each stop, they have to wait until the last reporter finished their work then only they can go back to sleep.

According to both of them, the whole journey is tiring but they enjoy very much. Our customer, En. Mazlan were very pleased to have both of them onboard and insist that next round they will rent from TH IT again and they want both of them again!

Jelajah Malaysia 2007 race result.

Computer rental provider: TH IT RESOURCE CENTRE Sdn Bhd
Home page of TH IT: http://www.th-it.com

Video clip on Jelajah Malaysia 2007

Thursday, January 10, 2008

HMA 2007 at Pattaya Thailand

We got the confirmation

Early August 2007, we received a confirmed order to provide our rental services to Pattaya Thailand for an important international conference, i.e. The Hospital Management Asia 2007.

This is really a very exciting news for all of us because for the first time not only we are supplying the required computers and projectors oversea but we have to be there to set up, manage and standby.

For this important event, I have the obligation to oversee things are all done properly myself and hence on 21 Aug 07, I flew to Bangkok and from there I took a cab to Pattaya City.

Knowing that general Thai people don't speak English, I am expecting some communication problem. However their kindness, hospitality and friendliness helps to resolve my problem easily.

Once arrive at Pattaya, only then I realized the hotel I booked through www.sawade.com is located right in the centre of the red light zone! It is about 5 km from Dusit Resort where the conference will be held. To solve my transportation problem, I engaged a motorcycle rider to be my private driver.

Logistic problem

Our initial plan was to transport all the required computers and projectors from Malaysia to Pattaya by land, upon my arrival there I am expecting the cargo to arrive Dusit Resort the next day. This perfect arrangement is hurdle by the poor documentation done by the freight forwarding agent and cargo was stuck at the Malaysian Thai custom office at the border. Luckily with the kind assistance of Dusit Resort's banquet manager, I was able to get some local contact to supply all the required PC, projectors and copier. I think I have made a right decision to cancel the shipment and instructed the agent to send back all the cargo instead of keep on waiting for them to try to solve the problem. By cancelling the shipment and get from local supplier, the organiser and I have eliminated one big headache and the cargo sent back to TH IT's warehouse was just right in time for another round of peak order.

Here I would like to express my sincere thanks to Khun Pin, the banquet manager, Khun Yin the computer and projector supplier and Khun Jiwarat, the copier supplier for their kind assistance and support. I also would like to thank the organiser for their understanding and patience.

The conference

After the secretariat is set up, our biggest headache was finally over! Then after everything run quite smoothly without any further problem. I took 2 days off to go to Bangkok to look for some accessories the local supplier didn't has. There, I managed to make a short trip in Bangkok since this is my first tour to Thailand!

Upon returned to Pattaya, the conference resort is slowly overwhelm by the big crowd of about 600 plus delegates. The atmosphere seemed suddenly felt more lively with human heat. In just a moment, we set up the speaker room, breakout rooms, internet cafe.

Below I like to share with a short video.


August 30 & 31, 2007 Dusit Resort, Pattaya , Thailand

Dear Mr. Lee,

Thank you for being a part and friend of the recently concluded Hospital Management Asia 2007 held last August 30 & 31, 2007 at the Dusit Resort, Pattaya , Thailand .

In summary, we had 604 registrations from 31 countries representing 262 hospitals. Overall, the event was extremely well received. While there are a number of areas we need to improve on, almost all participants: Delegates, Speakers, Exhibitors, Partners, Media Partners and Sponsors were generally pleased with the topics and speakers, the organization and general conduct of the event.

TH IT and its staff did a very professional job and this was both noticed and appreciated by all concerned. You are indeed a partner that can be relied on.

The entire conference committee as well as all the partners involved know that the event would not have been successful without your support. We all remain sincerely appreciative of your support. Thank you very much.

Yours sincerely,

Dayen Tecson

Event Manager

Hospital Management Asia 2007

Lesson learnt

Through this event, our biggest problem is with the transportation of equipment and I found out it is possible to bring in equipment to other country via the International Carnet System. Many countries in the world have signed the international treaty.

Each signed country will have an office handling the application and processing it for approval. However the procedure will take about 2 to 3 weeks and therefore early confirmation and preparation is necessary.